Inspection of Your Shipment:
Jomac Enterprizes/DBA Southwest Slot Company has made every effort possible to ensure your order was processed to our highest level of quality standards. In the unlikely event that an error or damage has occurred during shipment, the following procedure must be followed by the customer:

Physical damage and or loss incurred in transit is the responsibility of the shipping company. You must notify us immediately in order for a claim to filed on your behalf. Once a shipment leaves our facility, only the Carrier/Shipping company can issue a credit for a damaged goods claim. You should retain all merchandise including any packing/shipping materials for inspection (if needed) by the shipping carrier. The shipper /carrier may also require the receipt of merchandise in order to process your claim and issue any reimbursement.

Coverage:
All of our products and gaming devices and equipment are warranted for a period of six (6) months from date of purchase. Should any item/part of this shipment be defective, it will be repaired or replaced, at our option, free of charge for a period of six (6) months from your original purchase date with the exception of all video monitors and touchscreens which are under warranty for a period of ninety days (90). THE CUSTOMER IS RESPONSIBLE FOR PAYING ALL RETURNED SHIPPING COSTS. We will not charge the customer for necessary replacement parts or for our labor hours during this warranty period. The customer is responsible for providing acceptable proof of purchase such as a copy of the bill of sale, canceled check or Paypal transaction ID#. If requested, proof of purchase must be submitted to Southwest Slot Company, in order to obtain the benefits of this warranty. Southwest Slot Company has the right to either repair or replace the part(s) with alternative manufactured part(s) or using alternative methods including, but not limited to casino used part(s) necessary to restore the proper operational function to the defective item(s). All warranted items, parts used in repairing or replacing the equipment will be warranted for 90 days from the date the equipment is returned to you or for the remainder of the original warranty period, whichever is longer. This warranty is not assignable or transferable. Warranty Claims may not be accepted without proof of purchase.

SOUTHWEST SLOT COMPANY WILL NOT BE RESPONSIBLE FOR ANY OTHER WARRANTIES EXPRESSED OR IMPLIED. SOUTHWEST SLOT COMPANY WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING TRAVEL EXPENSE, TELEPHONE CHARGES, LOSS OF REVENUE, LOSS OF TIME, INCONVENIENCE, LOSS OF USE OF THE EQUIPMENT, AND DAMAGE CAUSED BY THIS EQUIPMENT AND ITS FAILURE TO FUNCTION PROPERLY. THIS WARRANTY SETS FORTH ALL OF SOUTHWEST SLOT COMPANY’S RESPONSIBILITIES REGARDING YOUR GAMING EQUIPMENT PURCHASE.

Exceptions to Coverage:
(a) Equipment discovered damaged as a result of incorrect installation, intentional abuse, misuse, misapplication, improper maintenance, neglect, alteration, or in the accidental state of casualties caused by accidental fire, flood, freezing, environmental factors or any other acts of God or natural disasters.
(b) The gaming device/equipment is found altered or an unauthorized repair performed.
(c) Florescent Lights, Light Bulbs, Lamps & Fuses are NOT covered under this policy
In Addition: ALL EPROM (Chip) sales are considered final with the only exception being an error made by SOUTHWEST SLOT COMPANY.

Obtaining Warranty Service:
If you feel that Warranty service is needed, please call (602)-481-5831. We will then provide you specific return instructions and the return address to ship the defective item(s) back. We will ask you to provide proof of your purchase and if applicable a machine serial#. Please include a brief description that explains the problems/symptoms you are having. We will repair or replace any part(s) found to be defective and ship it back to you (prepaid).

Returning Equipment:
Returns must be made within 10 days of the original invoiced purchase date and approved by Southwest Slot Company in advance. All returns are subject to a 40% restocking fee. This applies only to "shipped items".  All other sales are final. The customer will assume financial responsibility for the return freight charges and insure proper crating/packaging as to prevent further damages from occurring. Returns are to be complete and must include any accessories, parts or other items that were originally shipped with the item. The customer assumes responsibility for additional damages or lost, missing items caused by improper crating/packing. SOUTHWEST SLOT COMPANY reserves the right to deduct any refundable amount(s) due to the customer if after inspection of the returned goods we discover additional damage because of failure to properly package/crate the return.

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